Success Stories

Defense Distribution Center Defense Reutilization and Marketing Service

The Defense Reutilization and Marketing Service (DRMS) is the final destination of DoD excess and surplus property; their mission is to get the property to other DoD or federal agencies that can make use of it, donate the property to such customers as Computers For Learning, conduct sales to minimize budget impacts, and protect the public by preventing military equipment from falling into the wrong hands.

DRMS conducted a nationwide A-76 competition, which left the organization with a need for post-competition accountability training.

Two key personnel (CGA Surveillance Leads) audited BET's CGA Academy training, and BET was subsequently asked to provide a comprehensive solution to DRMS' entire CGA workforce.

Working closely with DRMS personnel, BET conducted field research at two key DRMS locations and at DRMS Headquarters. Utilizing this experience, BET crafted DRMS' CGA Handbook, including a comprehensive QASP, communications plan, detailed information on subjects like the Uniform Contract Format and time management, DRMS-specific examples of work processes and their related surveillance, and exhaustive reference documentation. BET also provided an electronic version of the handbook, with a search engine to make finding needed information more efficient.

Following this effort, BET provided training to all DRMS CGA personnel, on subjects ranging from communication with the new Service Provider to detailed Quality Control and Assurance, statistical analysis, and Quality Management Systems. Students were also treated to real-world 'on the job' training, with as much as 30% of class time spent in DRMS field operations: students conducted, reported, and analyzed surveillance activities.

Feedback provided during and after training indicated that DRMS was more than satisfied with the content; several of the anonymous feedback forms indicated that this was "the best training I have ever attended." DRMS was also happy on another score: The CGA Handbook, training and follow-on support were all provided on-time and under-budget.

DRMS was so pleased with our QMS training that they requested that we conduct a week long workshop at their HQ in Battle Creek, MI to help them develop and validate their Quality Assurance Surveillance Requirements and Activities. The workshop was a complete success and we are currently wrapping-up it up for them.